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How ph365net Handles Your Personal Information

This Privacy Policy tells you exactly what data ph365net collects when you open an account, deposit via GCash, Maya, or InstaPay, and use our platform.

Account data collected at registrationPayment info handled per transactionYour rights to access and correct dataCookie and device data explainedContact path for any data request
ph365net How ph365net Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Submit a Data Request

If you want to access, correct, or remove the personal data we hold, the fastest path is through our live chat — available directly inside your account on mobile or browser. You can also reach us by email if your request needs documentation attached. We aim to acknowledge every privacy request and follow up with a full response within the timeframe required by applicable rules.

Live Chat Open your account on any device and start a chat session. Identify yourself with your registered mobile number so we can locate your data quickly.
Email Support Send your data request by email with your account username and a brief description of what you need — access, correction, or removal.
Account Help Centre Visit the Help section inside your account for self-service options, including reviewing what contact details we hold and updating them directly.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We apply encryption on data in transit and at rest, so information moving between your device and our servers — including GCash or InstaPay payment confirmations — is not readable in plain form. Account sessions on mobile are protected by OTP verification at login. Cookie data is used for session continuity across devices, not to build advertising profiles. You can clear cookies through your browser at any time without losing your account data.

Encrypted Transactions

Payment data from GCash, Maya, and InstaPay transfers is encrypted end-to-end. Only the transaction reference needed to confirm your deposit or withdrawal is retained in our records.

Cookie Control

We use session cookies to keep you logged in across mobile and browser. You can manage or block cookies in your browser settings; this will not delete your account or transaction history.

Account Data Retention

We keep your account and payment records for as long as your account is active, plus any additional period required under applicable regulations. Inactive accounts are flagged for review.

Third-Party Sharing Limits

We share your data with payment processors like GCash and Maya only to complete a transaction. No personal data is sold or shared with advertisers or unrelated third parties.

Common Questions About Your Data

These are the questions we hear most often about how ph365net handles personal data, payment records, and account information. If your question is not here, reach us through live chat or email.

We collect your name, mobile number, and the e-wallet details you link — such as your GCash or Maya account reference — along with device and browser session data at login.

We retain the payment reference needed to process your deposits and withdrawals. Full e-wallet credentials are handled by the payment processor, not stored in full on our side.

Yes. Send a data access request through live chat or email, providing your registered mobile number. We will confirm what records we hold and share them with you as permitted by applicable law.

Contact our support team via live chat inside your account or by email. Corrections to contact details can also be made directly in your account settings for faster resolution.

No. Data is shared only with payment partners like GCash and Maya processors to complete a transaction. We do not sell or pass your personal data to advertisers or unrelated third parties.

We hold your data for as long as your account is active and for any additional period required under applicable local regulations. You can request deletion of non-mandatory data once your account is closed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.